Senior Server/Infrastructure Administrator

JOB ID: 24000225

Milton Hershey School (MHS) is a remarkable institution with a rich history of empowering students through education and opportunity. As a tuition-free, private home and school in Hershey, PA, MHS serves over 2,100 students from Pre-K through 12th grade. Since its founding in 1909 by Milton and Catherine Hershey, the school has transformed the lives of nearly 12,000 graduates by providing a comprehensive education, a supportive home environment, and diverse extracurricular programs.

The expansive campus, spanning over 6,000 acres and encompassing 300 buildings across two locations in Hershey, is a testament to MHS's commitment to growth and its mission to serve even more students in the future. This large-scale infrastructure supports its innovative, career-focused educational approach, making MHS a beacon of opportunity and development for children.

MHS is seeking a Senior Server/Infrastructure Administrator (SSIA) to join its dynamic Information Technology (IT) Department. This full-time, in-person role, in Hershey PA, offers a competitive salary ranging from $85,000 to $114,000 annually and a comprehensive benefits package. This position provides an opportunity to meaningfully impact the daily lives of students, staff, and the broader school community while enjoying a rewarding career in one of the nation's premier educational institutions.

About the MHS IT Department:

The IT team consists of over 30 professionals organized into four teams as follows.  

• Infrastructure (Network, Server, Telecom, Multimedia)
• Client Services/Help Desk
• Information Security
• Application Systems

The SSIA works within the Infrastructure Team alongside an additional SSIA, to support the school’s two data centers and 300+ server environment.

Position Responsibilities:

• The SSIA is responsible for large server-related projects and systems, which include the following duties: 
• Managing and supporting Azure tenants and O365 Admin Centers 
• Evaluate, design, and implement new server systems (physical and virtual servers, server storage systems, backup systems, server-based applications)
• Utilize server management tools to proactively manage, monitor, analyze, and adjust server systems to maintain/enhance system availability and performance.
• Upgrade and support the existing server infrastructure to ensure availability, reliability, security, and efficiency
• Manage Privileged Access to allow contractors and employees access to secure systems.
• Work with outside vendors to assist with the design and implementation of new server and application systems and coordinate support for existing systems
• Diagnose and resolve all server-related problems.
• Assist with designing and implementing server and client-based security practices (ex, Windows Group Policy). 
• Implement and support software update services, including operating system updates, anti-malware updates, and other client and server software updates.
• Assist with developing, maintaining, and testing the school’s disaster recovery systems and procedures.
• Interface with the School’s Client Services and Application System teams to provide server-based solutions and infrastructure to support these areas.
• Perform routine account and file access security audits to ensure appropriate access to systems and data. 
• Maintain functional backup of all systems and ensure redundant systems are designed and tested accordingly. 
• This role involves various technical tasks, including user provisioning, identity and access management, application deployment, and troubleshooting. 
• Ensure appropriate server system documentation. 

Qualifications:

• Bachelor’s degree in computer science or related field or commensurate years of experience
• Minimum of 5 years’ experience in server system / infrastructure administration (hardware, software, storage, backup, account/file share administration, etc.).
• Extensive knowledge and experience in building and supporting server infrastructure. 
• Extensive knowledge and experience administering a Microsoft Active Directory environment (account and file administration, printing, group policy, etc.).
• Knowledge of data replication and redundant parallel systems storage and host systems.
• Experience with backup systems (hardware and software) and tiered storage.
• Ability to plan and implement server-related hardware, software, and systems projects (project management skills)
• Ability to quickly learn and use server-related software systems and technologies to manage various aspects of the server environment (operating systems, accounts, security, storage).
• Experience with implementing and supporting server and workstation operating systems.
• Ability to diagnose and solve computer and server-related hardware and software problems.
• Ability to work and communicate effectively with various employees and skill levels.
• Demonstrated ability to organize and prioritize work and projects effectively.
• Demonstrated ability to create adequate documentation for server-based systems.
• Demonstrated ability to learn new technologies quickly, prioritize, and re-prioritize promptly and effectively.
• Exceptional organizational skills. 
• Demonstrated interpersonal skills, effectively communicating complex technical information to end users and collaborating and influencing others. 
• Experience with a variety of server-related software: Windows server operation systems, virtualization software (ex: VMWare, Hyper V), backup software (ex: Veeam, Commvault), and standard server applications (ex: Microsoft Exchange, Microsoft Azure, Microsoft SharePoint, Microsoft SCCM).
• Microsoft MCSE, CompTIA Server +, and other server-specific certifications are a plus.
• Candidates should demonstrate high integrity, as all MHS staff are considered role models for MHS students. 
• Candidates should be interested in actively engaging with students.